County Recycling Center Update - 5/18/2020
The Susquehanna County Recycling Center will begin taking recyclable material BY APPOINTMENT ONLY on Tuesday, May 26th. Please, make sure your cans and bottles are rinsed clean and separate from your paper and cardboard. Cardboard must be clean and dry. Mixed paper must also remain dry and may not contain any paper plates, paper cups, tissues, paper towels, napkins, toilet paper, diapers, Q-tips, photographs, milk/juice cartons, wrappers, plastic or Styrofoam. We will not be accepting any scrap metal.
The Public Drop Off Remains Closed.
Residents of Susquehanna County are asked to call the Recycling Center at 570-278-3589 to schedule an appointment. A limited number of appointments will be scheduled Monday-Friday starting on Tuesday the 26th. Upon arrival at the Recycling Center, you will be asked to provide proof of Susquehanna County residency. Mask must be worn at all times. A member of our staff will direct you to our receiving area and assist with unloading.
June 2, 2020
License Centers to Resume Driver’s Skills Tests
Customers may reschedule
canceled test due to COVID-19 emergency
PA – The
Pennsylvania Department of Transportation (PennDOT) announced today that
beginning Tuesday, June 2, 2020, driver’s skills test, including motorcycle
skills test, will resume at reopened Driver License Centers.
whose driver’s skills tests were canceled due to the COVID-19 emergency will
be given priority in rescheduling skills tests by contacting the PennDOT
Driver and Vehicle Services Call Center at 717-412-5300. All other customers
will be able to schedule a skills tests in the appointment system beginning
June 20, 2020.
who have skills tests scheduled on or after June 2 will be able to obtain a
driver’s skills test at all open Driver License Centers that perform skills
testing. The skills test has been modified to mitigate potential exposure of
PennDOT staff and customers while maintaining the integrity of the testing
part of the enhanced safety measures for non-commercial skills test the
following safety protocols will be in place:
staff will remain outside the vehicle during the entire skills test and
the test taker and accompanying driver will remain in the vehicle.
yellow phase counties, examiner will conduct basic health pre-screening of
applicant. If applicant is displaying
any COVID-19 symptoms, test will not be administered. There will be no
pre-screening for customers in green counties.
customers and accompanying drivers must wear appropriate face masks
will be required to wear appropriate personal protective equipment such
as masks, gloves, eye protection during the exam.
will utilize iPads during the administration of testing, which will be
routinely disinfected using wipes or spray sanitizer.
Party Testers in yellow or green counties are also available for
non-commercial testing and adhering to restrictions on work and social
interaction set by Governor Tom Wolf and the Department of Health. They
must follow official phased reopening guidance outlined by the Governor’s
Office and the Department of Health. For a list of PennDOT Authorized Third
Party Vendors, please visit our website at www.dmv.pa.gov.
may continue to complete various transactions and access multiple resources
online at www.dmv.pa.gov. Driver and vehicle online services
are available 24 hours a day, seven days a week and include driver's license,
photo ID and vehicle registration renewals; driver-history services; changes
of address; driver license and vehicle registration restoration letters;
ability to pay driver license or vehicle insurance restoration fee; and
driver license and photo ID duplicates. There are no additional fees for
using online services.
More COVID-19 information is
available at www.health.pa.gov. For more information, visit www.dmv.pa.gov or www.PennDOT.gov.
MEDIA CONTACT: Diego Sandino, 717-645-8296 or email@example.com
EDITOR’S NOTE: Media
are encouraged to honor the following guidelines to protect PennDOT’s Driver
License Centers and Photo License Centers customers and employees.
refrain from entering a driver license center or photo center to
photograph, record or interview PennDOT staff or customers. Please use
the media contact information above if you should have additional
questions or requests.
social distancing guidelines, remaining at least six feet away from any
the wishes of PennDOT customers who do not want to be photographed,
recorded, or approached outside our locations.
all questions to the Media Contact or PennDOT Press Office, as Driver
License Center staff will be focused on assisting customers.
Gov. Wolf: 12 More Counties to Move to Yellow Phase on May 22
Harrisburg, PA – Today, Governor Tom Wolf announced 12 additional Pennsylvania counties will move to the yellow phase of reopening at 12:01 a.m. on Friday, May 22. Those counties include Adams, Beaver, Carbon, Columbia, Cumberland, Juniata, Mifflin, Perry, Susquehanna, Wyoming, Wayne, and York. Twenty-four counties moved into the yellow phase of reopening on May 8 and another 13 moved to yellow beginning today.
With these additional 12 counties, there will be a total of 49 counties in the yellow phase. The remaining 18 counties are in the red phase.
“Through our social distancing efforts, we have not only reversed a trajectory of exponential new case growth – we have cut it in half,” Gov. Wolf said. “And some of the counties that will be shifting into the yellow phase next week eliminated concerns that we had just two weeks ago. So please, keep up your efforts in the fight so we can continue to add counties to the list of those in the yellow phase. Thank you again for your patience and your hard work.”
Yesterday, Governor Wolf and Secretary of Health Dr. Rachel Levine amended their yellow phase orders to include 13 counties that moved to the yellow phase today. Those counties include Allegheny, Armstrong, Bedford, Blair, Butler, Cambria, Fayette, Fulton, Greene, Indiana, Somerset, Washington, and Westmoreland.
Red phase stay-at-home orders remain in effect until June 4 but that does not mean that other counties will not move to the yellow phase in advance of that date.
The reopening plan prioritizes the health and welfare of Pennsylvanians by using a combination of factors to gauge how much movement a location can tolerate before the 2019 novel coronavirus becomes a threat, including metrics developed in partnership with Carnegie Mellon University in Pittsburgh that will be released twice each week.
Wolf stressed that this plan is not a one-way route. The state is closely monitoring the counties in the yellow phase and will re-impose restrictions if danger arises. If the new case count begins to climb in one area, restrictions will need to be imposed to prevent local medical facilities from becoming overwhelmed. So, Pennsylvanians should continue to make good choices.
The Susquehanna County Commissioners have signed a Declaration of Disaster Emergency effective March 19, 2020 in response to the Coronavirus outbreak.
The declaration directs the Susquehanna County Emergency Management Agency to coordinate the activities of the emergency response, to take all appropriate action needed to alleviate the effects of this disaster, to aid in the restoration of essential public services, and to take any other emergency response actions deemed necessary. As of Monday, March 23, 2020 all County buildings are open for emergency and essential functions by appointment only. Appointments can be requested by calling the Department directly or by calling 570-278-4600.
In an effort to further restrict potential COVID-19 exposure within the courts, the Pennsylvania Supreme Court announced that all Pennsylvania courts – including trial and intermediate appellate courts – are closed to the public for non-essential functions through at least April 3, 2020. The Court of Common Pleas of Susquehanna County will remain open for essential judicial functions. If you have any questions, please contact Court Administration at 570-278-6673.
The County Commissioners strongly encourage all residents to follow the information released by the Pennsylvania Department of Health ( https://www.health.pa.gov ) and the US Centers for Disease Control and Prevention ( https://www.cdc.gov ). The most recent information, recommendations, and resources can be found on their websites. A page dedicated to Covid-19 has been placed on the Susquehanna County Website ( http://www.susqco.com ) . Information regarding items such as the blood shortage, food pantries and food distribution plans are being updated here as well.
Declaration of Emergency.03.19.20220.pdf
Utility Providers, Other Companies Provide Assistance Programs
The COVID-19 crisis has affected millions of Americans across the country. Most major utility companies are offering special assistance programs to help families who have been impacted by the pandemic. Some of the programs include delayed or partial payments, hardship funds, budget billing and other programs to help customers.
More information about the different kinds of programs and services to help utility customers is available on the Pennsylvania Public Utility Commission’s website.
Individuals and families who are struggling to pay bills during this pandemic should reach out to their utility companies, mortgage/rental companies, credit card companies and other lenders to see what programs may be available to help.
The Department of Health launched a new hospital preparedness dashboard that provides county-level information, including the number of available beds and ventilators in use at facilities across the state. The dashboard also provides an overview of the capacity of the state’s entire health care system.
“We are working to create more ways to get as much data as possible to the community,” Dr. Levine said.
The dashboard can be found in the COVID-19 section of health.pa.gov.
Guidelines on Wearing Masks and Making Masks.
We encourage those in need to connect to 211 for assistance. It is free, confidential and available 24/7. PA 2-1-1 Northeast is part of the national 2-1-1 Call Centers initiative designed to provide and easy-to-remember telephone number, chat, text, and a web resource for finding health and human services information for everyday needs and crisis situations. People can get help simply by calling 211, texting 211 or logging onto nepa211.org.
Anyone interested in making financial donations to the food drive can mail them to:
31 Lake Avenue
Montrose, PA 18801
ATTN: Chief Clerk
COVID-19 RESOURCE GUIDE FOR OLDER AMERICANS.
COVID-19 RESOURCE FOR OLDER ADULTS
B / S / S / T Area On Aging
IF YOU HAVE QUESTIONS THE SUSQUEHANNA COUNTY VETERANS AFFAIRS OFFICE IS OPEN. CALL 570-278-5955
The Montrose Weekender has stopped its weekly publication which was a primary means of communication to our veterans and their families using the monthly “Veterans Corner” articles. The weekender was sent to over 12,700 homes. In order to help fill this void these monthly articles will now be posted and changed each month on the Susquehanna County Veterans Affairs web site at susqco.com. You may also be able to get this information by listening to the broadcasts of the WPEL radio station at 96.5 FW. As always you may call the VA office at (570) 278-5955 for any assistance needed.
FOR IMMEDIATE RELEASE
May 4, 2020
Wolf Administration Applies for $523 Million in Emergency Funds to Support Schools
Harrisburg, PA – The Pennsylvania Department of Education (PDE) today submitted its Elementary and Secondary School Emergency Relief (ESSER) Fund application to the U.S. Department of Education (USDE) to obtain approximately $523.8 million in emergency, one-time funds to help schools respond to COVID-19 impacts.
“Pennsylvania’s educators have been working under extraordinary conditions from the onset of the coronavirus, first helping students and families to receive food and then setting up systems to provide continued education,” said Secretary of Education Pedro A. Rivera. “Unfortunately, this crisis has also placed tremendous financial pressures on our schools. These funds will provide an initial measure of relief, and we appreciate the quick action by Congress. At the same time, emergency educational needs require Congress to pass another significant appropriation for states and schools.”
PDE expects USDE to approve the state’s ESSER application within one week and is finalizing a streamlined application to ensure that funds are available to schools in an expedited manner.
Under the federal Coronavirus Aid, Relief and Economic Security (CARES) Act, at least 90%, or $471 million, of the funds must flow through to traditional public schools and charter schools. Each entity will receive an amount proportional to federal Title I-A funds received in 2019 under the Every Student Succeeds Act (ESSA).
LEAs may use ESSER funding for a wide range of purposes, including food service; professional training; technology purchases; sanitization and cleaning supplies; summer and after-school programs; and mental health supports. Funds must be used by September 2022. PDE has urged school entities to prioritize investments for vulnerable students and families, including those living in the deepest poverty, students with disabilities, English learners, migrant students, students experiencing homelessness, and children in foster care.
View a list of what each school district and charter school will receive in ESSER funds.
The remaining 10% of ESSER funds will be used for state-level activities to address issues caused by COVID-19. PDE plans to use the funds to support initiatives, including remote learning, that can be designed and implemented with greater economy of scale at the state level than would be possible or practical for LEAs to pursue individually.
Pursuant to CARES requirements, school districts and charter schools must apply to PDE to obtain their allocated funds. Once the USDE approves the state application, PDE will post the LEA application process on its website and notify LEAs.
For more information about Pennsylvania’s education policies and programs, please visit the Department of Education’s website or follow PDE on Facebook, Twitter, or Pinterest.
MEDIA CONTACT: Eric Levis, 717-783-9802, or firstname.lastname@example.org
# # #
FOR IMMEDIATE RELEASE
April 9, 2020
Governor Wolf Extends School Closure for Remainder of Academic Year
Secretary of Education Implements State-Level Waivers to Ensure Continuity and Flexibility
Governor shares video message to students, parents and educators
Harrisburg, PA – Continuing his efforts to protect the health and safety of students and communities during the COVID-19 pandemic, Governor Tom Wolf today announced that all schools will remain closed for the remainder of the 2019-20 academic year. The governor made the decision in consultation with Secretary of Health Dr. Rachel Levine and Secretary of Education Pedro A. Rivera. Students and families can continue to pick up meals at designated sites.
Although schools are closed, teaching and learning may continue: schools are strongly encouraged to provide continuity of education for all students in the most appropriate and accessible ways possible. PDE has secured resources intended to help all schools that want to use them – including those not currently offering online platforms, those requiring additional technology support, and those that may rely on traditional methods, such as paper lessons, to continue educating students. There is no cost to schools or students for these resources.
“We must continue our efforts to mitigate the spread of the virus during this national crisis,” Governor Wolf said. “This was not an easy decision but closing schools until the end of the academic year is in the best interest of our students, school employees and families.”
Secretary Rivera said the administration’s primary consideration has always been to make the best decision in the context of student and community health and safety.
“While the rapidly evolving COVID-19 pandemic and its mitigation efforts have created uncertainty in our schools and communities, today’s action to close schools for the remainder of the academic year provides school communities with predictability and understanding of the conditions under which they’ll be operating and serving students,” Rivera said. “As schools and communities adapt to the prolonged school closure, PDE will continue to work with our state, educational, and business and nonprofit partners to meet the needs of students.”
Today’s decision applies to all public K-12 schools, brick and mortar and cyber charter schools, private and parochial schools, career and technical centers and intermediate units. All Department of Education early learning program classrooms, including those for Pre-K Counts, Head Start Supplemental Assistance Program (HSSAP) and Preschool Early Intervention, will also remain closed.
Colleges and universities may not resume in-person instruction or reopen their physical locations until the governor permits them to open or lifts the closure of non-life-sustaining businesses.
Schools will remain closed though the end of the 2019-2020 academic year as it is defined by the local school calendar.
Under the state’s directive, schools could begin summer programming on the day after their academic year ends.
Secretary Rivera added that all re-openings will be contingent on public health guidance provided by the Secretary of Health and stay-at-home orders issued by the governor.
In addition to the school closure announcement, through his order Secretary Rivera also took action that will ensure crucial stability of education programs. Under Act 13 of 2020, the secretary has exercised his executive authority to adjust requirements for the evaluation of professional employees and waive student teaching requirements that may not be possible in the context of school closures.
“By taking these actions, the department is providing flexibility in the near term, while signaling that core functions of public education can and will continue,” he said.
The department has been providing ongoing guidance to school communities in the form of FAQs. The guidance information is available at education.pa.gov/COVID19.
FOOD DISTRIBUTION PLANS ARE ON SCHOOL DISTRICT WEBSITES
UPDATED May 1, 2020
Frequently Asked Questions for Business on Mitigation
FOR IMMEDIATE RELEASE
April 22, 2020
Wolf Administration Announces Business Loan Deferrals
Harrisburg, PA – Today, Department of Community and Economic Development (DCED) Secretary Dennis Davin announced that the Pennsylvania Industrial Development Authority (PIDA), Pennsylvania Minority Business Development Authority (PMBDA), and Commonwealth Financing Authority (CFA) are deferring loans and that the maturity dates and amortization schedules of all applicable loans are extended by three additional calendar months.
“As we look to the future for a phased reopening of Pennsylvania’s economy, it is imperative that we provide relief to businesses affected by the administration’s stay-at-home order,” said Sec. Davin. “Businesses statewide have been cooperative and made sacrifices for the health and safety of their communities, and we are committed to supporting them through the next steps ahead.”
PIDA borrowers with payments due in April, May, and June of 2020 are deferred. All other terms and conditions of all applicable loans remain unchanged.
PMBDA borrowers with payments due in April, May, and June of 2020, including principal, interest, and any associated feeds are deferred. Accrual of interest that would be included with deferred payments is suspended. All other terms and conditions of all applicable loans remain unchanged.
CFA borrowers except for PENNWORKS loans, with payments due in April, May, and June of 2020, including principal, interest, and any associated fees are deferred. Accrual of interest that would be included with deferred payments is suspended. All other terms of all applicable loans remain unchanged.
DCED continues to update its website with financial and other resources.
Businesses seeking further guidance and clarification from DCED can also contact its customer service resource account at email@example.com. For the most up-to-date information on COVID-19, Pennsylvanians should follow www.governor.pa.gov and www.doh.pa.gov.
MEDIA CONTACTS: Casey Smith, firstname.lastname@example.org
Benefits Available Soon for Contractors, Self-Employed Workers
The CARES Act temporarily makes benefits available to other individuals who are not normally eligible, such as people who are self-employed, independent contractors and gig workers. However, these individuals cannot apply through the current unemployment system; the federal government requires the state to create a new platform to provide these benefits.
The Department of Labor and Industry expects to have the new system up and running within the next two weeks. Claimants will be able to receive backdated payments to January 27 or the first week that they were unable to work due to the coronavirus, whichever is later. More information about the new program is available on the department’s frequently asked questions page.
Governor Wolf Urges Manufacturing Sector to Report Critical COVID-19-Related Supply Capabilities, Needs
L&I Reminds Eligible Pennsylvanians to Apply for Pandemic Unemployment Assistance (PUA) Benefits
Harrisburg, PA – If you’re self-employed, an independent contractor, gig worker, or someone not normally eligible for regular unemployment compensation (UC) and haven’t yet applied for benefits under Pennsylvania’s Pandemic Unemployment Assistance (PUA) program, the Department of Labor & Industry (L&I) is reminding you to submit your application at www.uc.pa.gov/PUA.
UNEMPLOYMENT HELP 04/30/2020
FOR IMMEDIATE RELEASE
April 13, 2020
FOR IMMEDIATE RELEASE
April 30, 2020
L&I Offers Six Tips to Get Unemployment Compensation Benefits Quicker
Harrisburg, PA – With the historic surge in people seeking unemployment compensation (UC), Labor & Industry (L&I) Secretary Jerry Oleksiak today offered six tips to help Pennsylvanians more quickly receive the benefits they have earned and deserve.
“A little over a month ago, life changed drastically for all of us due to the difficult but necessary mitigation efforts to stop the spread of COVID-19 in Pennsylvania,” said Secretary Oleksiak. “I know this has been hard for businesses and workers, many of whom have never had to file for UC benefits before. We have made progress in meeting the historic demand for unemployment benefits in Pennsylvania but know more must be done. I share your frustration and want to help you navigate our complex UC system more easily.”
Improving customer service
Since mid-March, nearly 1.7 million Pennsylvanians have filed for regular UC and new federal laws made big changes to increase payments for many people and made other workers eligible for those benefits for the first time.
Over $3.6 billion in benefits has been paid to claimants – nearly $2.7 billion from regular UC and $911 million from the Federal Pandemic Unemployment Compensation (FPUC) program (extra $600 per week).
Before the pandemic, Pennsylvania had low unemployment with a near record number of people working and the UC office was appropriately staffed for those conditions.
Here are a few of the steps we’ve taken so far to improve customer service:
- Nearly 900 L&I staff working on the UC program are teleworking – with 500 of these employees being reassigned from other agencies to help
- 70 experienced UC retirees have returned to work
- More than 250 new hires will bolster the system
- Over 110,000 calls handled by automated virtual phone assistant IBM Watson
Tips to Apply for UC
L&I is receiving extremely high daily call volumes and we know many people are struggling to reach our call centers. Many answers are available on our website. This will allow our staff to focus on people who do not have internet access, require translation services, or have an issue with a claim.
Before calling the UC Service Center, L&I recommends the following:
- Review COVID-19-related FAQs – Answers to many of your UC questions are in the Frequently Asked Questions section of L&I’s website, as well as on Facebook and Twitter.
- Check your claims status online – If you have your Personal Identification Number (PIN), enter it along with your Social Security number to check your claims status online here.
- Know what to do if you haven’t received your debit card – If you haven’t received your U.S. Bank ReliaCard debit card, log into your UC account online and verify your mailing address. Debit cards are valid for three years, if you already have a debit card from a previous claim, or reopen an existing claim, you will not receive a new debit card. You will continue to use the original debit card. If your card has been lost or stolen, call U.S. Bank at 888-233-5916. Contact the PA Treasury for basic information about the debit card or direct deposit questions at 877-869-1956.
- Apply online now – Need to file a new claim and want to know if you’re eligible? Don’t delay by asking us. Submit your claim and let our staff determine your eligibility.
- Wait at least three weeks before requesting a new PIN – If it’s been more than three weeks since you filed an initial claim and you haven’t yet received your PIN, you may request a new one here.
- Other ways to reach us – If you have a genuine issue with your claim, there are several ways to contact UC staff. We have received nearly 1.7 million new claims in just six weeks, please know that others need our help too. You can also use:
- Virtual assistant – Call 877-978-1295 to have our UC virtual assistant powered by Watson answer your frequently asked questions any time, 24/7. Please note that this system does not connect to our UC Customer Service Center staff and only provides virtual assistance
- LiveChat – Call 888-313-7284 for a secure 6-digit LiveChat code to reach UC staff Monday through Friday from 8:00 AM to 5:00 PM.
- Email – For claims questions, email email@example.com and include your full name as it appears on your claim (including suffix used) and the last four digits of your Social Security number. Get email wait response times here. We respond to emails in the order we receive them, so sending duplicates will not result in a quicker response and will actually cause delays for everyone.
- General contact form – To make a general comment on UC services, or if you have questions not covered by information on www.uc.pa.gov, use this form.
- Pennsylvania Teleclaims (PAT) – This automated self-service system can be used to file biweekly UC claims, access specific benefit payment information, or learn about UC without needing to talk to a person. You can also use PAT to request/change federal withholding tax, get UC-1099G information, and change your PIN. For English, call 888-255-4728. For Spanish, call 877-888-8104.
- TTY Services for Deaf and Hard of Hearing – Call 888-334-4046 Monday through Friday from 8:00 AM to 5:00 PM.
- Videophone service for ASL users – Call 717-704-8474 Wednesdays from Noon to 4:00 PM. Sign language is the ONLY means of communication provided at this number.
- IF YOU HAVE TRIED OTHER METHODS TO FIND YOUR ANSWER WITHOUT SUCCESS, try the UC Service Call Center phone – Call 888-313-7284 Monday through Friday from 8:00 AM to 4:00 PM to reach UC staff. The best time to try calling the UC service center is Thursdays and Fridays. Be prepared for heavy call volumes, busy signals, and potential delays in getting through.
Visit the commonwealth’s Responding to COVID-19 guide for the latest guidance and resources for Pennsylvanians or the Pennsylvania Department of Health’s dedicated coronavirus webpage for the most up-to-date information regarding COVID-19.
MEDIA CONTACT: Penny Ickes, firstname.lastname@example.org
# # #
Pennsylvania Launches COVID-19 Job Hiring Portal
Harrisburg, PA – Pennsylvanians looking for work can now find life-sustaining businesses that are hiring through a new online COVID-19 job portal the Department of Labor & Industry is launching today.
“Many life-sustaining businesses across Pennsylvania are hiring and this new portal will help connect them with people looking for a job,” said L&I Secretary Jerry Oleksiak. “A top priority of L&I is to provide businesses with access to the workforce they need to maintain their life-sustaining operations and help our workers find jobs, especially during this unprecedented and challenging time.”
People seeking employment can visit www.PAcareerlink.pa.gov and select the green “PA COVID-19 Jobs – Hiring Immediately” job portal banner to see active job openings. Selecting the “Apply Now” button for a listed position will redirect individuals to the employer’s website or email where they can apply directly with the employer and speed up the hiring process.
Life-sustaining businesses can feature their job openings on the portal through an easy to use online form. Businesses must meet the criteria of a life-sustaining business and must have more than 10 job openings .
The PA COVID-19 job portal is updated daily so businesses in need are spotlighted and people searching for employment have the latest job information.
The new COVID-19 job portal is part of the PA CareerLink® system, an effective one-stop shop for Pennsylvania job seekers and employers. Local PA CareerLink® business teams are assisting life-sustaining businesses to ensure their specific hiring needs are met.
Although PA CareerLink® offices across the commonwealth are physically closed to adhere to necessary social distancing measures, the majority of staff are teleworking and providing virtual services to both job seekers and employers.
INFORMATION FOR CLAIMANTS STRUGGLING WITH UNEMPLOYMENT COMPENSATION SYSTEM
COVID-19 Unemployment Compensation Guidance from Pennsylvania Department of Labor & Industry
Interim NIOSH Training for Emergency Responders: Reducing Risks Associated with Long Work Hours
PEMA (PA EMERGENCY MGMT AND GOVT)
This guidance was just published yesterday by CDC and gives us some options for consideration if faced with reusing PPE because of supply shortages.
Per our Tech Hazards Chief, it is very thorough and not only has detailed instructions, it also provides details on the types of peroxides and other solutions (ultraviolet light and microwave) which will provide adequate decontamination of COVID-19.
The Department of Human Services (DHS) launched a statewide Support & Referral Helpline staffed by skilled and compassionate staff who will be available 24/7 to assist Pennsylvanians struggling with anxiety and other challenging emotions due to the COVID-19 emergency and refer them to community-based resources that can further help to meet individual needs.
The toll-free, round-the-clock support line is officially operational.
The number to call is 1-855-284-2494.
For TTY, dial 724-631-5600.
To create and staff the support line, DHS has partnered with the Center for Community Resources (CCR), an experienced regional crisis and call center provider based in Butler County and licensed to provide crisis services.
CCR staff are trained to be accessible, culturally competent, and skilled at assisting individuals with mental illness, intellectual disabilities, co-occurring disorders and other special needs. Staff use the principles of trauma-informed care to listen, assess needs, triage calls, and provide appropriate referral to community resources to children, teens, adults and special populations.
CCR will collaborate with individuals, families, police, emergency medical teams, hospitals, schools, and human service providers on the local level to provide quality care to their community members.
Many other resources also remain available to Pennsylvanians in need of support, including:
National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
- Nacional de Prevención del Suicidio: 1-888-628-9454
- Crisis Text Line: Text “PA” to 741-741
- Veteran Crisis Line: 1-800-273-TALK (8255)
- Disaster Distress Helpline: 1-800-985-5990
- Get Help Now Hotline (for substance use disorders): 1-800-662-4357
- Pennsylvania Sexual Assault Helpline: 1-888-772-7227
- National Domestic Violence Helpline: 1-800-799-7233
Text "PA" to 741741
Free, 24/7, Confidential
Pennsylvania Care Partnership
303 Walnut Street
Harrisburg, PA. 17101