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IT Application Support/Trainer

Job Title:
IT Application Support/Trainer
County Name:
Susquehanna County

TITLE:                               IT APPLICATION SUPPORT/TRAINER
REPORTS TO:                 DIRECTOR OF IT
SUPERVISES:                  NONE
SALARY:                          $16.47 PER HOUR

GENERAL SUMMARY: In addition to providing IT support, this position will provide County employees with user training and support.

Minimum Requirements:
• Must be able to maintain a positive attitude and exhibit professionalism while handling support issues
• Must be able to work as a member of a team, and work with all members of the company
• Requires strong written, verbal communication and interpersonal skills
• Must be able to communicate at different levels of technical acumen
• Must have an aptitude for support of PC-based applications and the ability to learn line of business applications, as well as support internally developed applications

Duties and Responsibilities:
• Train users on basic and advanced features of supported applications.
• Train users in a variety of settings on computer security best practices.
• Updates the County webpage.
• Hosts trainings and learning opportunities for County staff.
• Acts as point of contact for IT Department and enters support calls into the ticketing system.
• Participates in Infrastructure Team meetings, as required, and meets to discuss activities, solutions, and recommendations for improvement.
• Additional duties as assigned

Physical Requirements:
• Must be able to work well under busy circumstances and multi-task

Special Requirements:
• The incumbent must have passed the Susquehanna County Background Check with no record of criminal convictions.
• The incumbent must meet and comply with Susquehanna County’s Employment and Acceptable Use Policies.
• The incumbent must be able to handle confidential data, the disclosure of which is protected by law.
Posting Date:
Wednesday, February 22, 2023
Expiration Date: